Frequently Asked Questions

If I purchase a pair of shoes at full price, will I be able to return them for credit, a different size or another style?

Yes. All full priced Eurostep medical shoes can be reimbursed in full if they are returned within 14 days of receipt and are unworn in the original packaging. Alternatively, all our theatre clogs or comfort footwear can be exchanged for another size, or a different style hospital shoe worth the same value. Eurostep is pleased to offer a FREE return service on full priced footwear to the customer once the shoes have been purchased. This service includes any postage the customer may have to pay after the first initial payment on the order. Replacement pairs of shoes will be dispatched on the day the returning pair have arrived at the warehouse, providing they are in stock. To take advantage of our FREE returns service, call our free call number for a return advice number and instructions on how to send them back. Eurostep has a 100% Satisfaction Guarantee on our FREE returns policy. All shoes being returned must be returned to us in a small box or postbag – Do not put tape or writing on the shoe box, this will void an exchange or credit being offered being offered.

If I purchase a pair of Special offer shoes, will I be able to return them for credit, a different size or another style?

We only have limited sizes & designs in the Special offers – so please choose carefully. We are happy to exchange special offer shoes for another size or style as long as they are unworn & in the original packaging. These shoes can be returned at the customers expense & a $10.00 delivery charge applies to all replacement shoes that are sent out If you have purchased a pair from the special offers & they are incorrect size or style – please call us on 1800 199 838 to discuss the best option for you. When calling this also means that the replacement pair will be held at our warehouse – this is a necessity as sizes & styles are limited. All shoes being returned must be returned to us in a small box or postbag within 14 days of receiving – Do not put tape or writing on the shoe box, this will void an exchange being offered.

Can Eurostep process and send out individual invoices for tax purposes?

Yes. Eurostep can process and post out individual invoices with the medical shoes as long as there is sufficient information with the order. Each invoice will be placed inside the shoe box when they are sent out.

How can payment be made for the shoes?

Payments can be made by phone or fax, with MasterCard or VISA only. Money orders and cheques are also accepted. Your clogs or shoes will be dispatched upon receipt of payment, providing they are in stock. If a 30 day account is required, a tax invoice can be sent on receipt of order but goods will be held aside until payment has been received in full.

How long do the goods take to arrive when they are purchased?

Providing they are in stock, goods are sent the same or the day following order receipt. As Eurostep focuses on customer satisfaction, all comfort footwear is sent by an express courier to any given address, including Post Office boxes. ‘Track and Trace’ is available on all items dispatched from the warehouse if required.

We will notify the customer immediately with an approximate lead time for any items that may be out of stock.

Does Eurostep have any outlets throughout Australia or is it a single mail order company?

Eurostep operates as a mail order company Australia wide. Our warehouse is located near Melbourne, Victoria. This means that the best possible prices are available as the consumer can purchase direct from the importer.

Are samples available prior to purchasing?

Due to a large nationwide database, we can no longer offer samples because of high demand; however, the FREE returns policy affords you complete flexibility.